Each of the four Capability groupings concentrate on comprehension and application of ITIL and provides process implementation and management details.

Available Courses



Operational Support and Analysis (OSA)

This course shows the importance of Operational Support to the overall lifecycle; specific processes and metrics for Event, Incident and Problem management processes, Request Fulfillment and Access Management.


Planning Protection and Optimization (PPO)

This class shows how to plan, implement and optimize the Planning, Protection and Optimization processes. How the details of Planning, Protection and Optimization ensure that IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.


Release, Control and Validation (RCV)

This class shows how RCV supports the Service Lifecycle by implementation of Change Management, Service Asset and Configuration Management, Validation and Testing, and Deployment. Evaluating and handling Service Requests, use of the Knowledge Manager.


Service Offerings & Agreements (SOA)

The SOA course concentrates on the details of Service Portfolio Management, Service Level Management, Service Catalog Management, as well as Demand and Supplier Management, and how they contribute to the Service Lifecycle.

Success Promise

Ashford Global Training provides the following ITIL Success Promise:

In the event that a student does not successfully complete the ITIL certification exam, they may take the class and/or exam again at no cost. See details*