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Feb 23

What is the difference between UTILITY and WARRANTY in ITIL®?

February 23rd, 2010 by

Man with a clipboard in front of a wall of toolsWhile we often think of a UTILITY as an item or service that we use, the ITIL® concept is derived from an economic concept that UTILITY is a measure of the desirability of consuming a good or service.  Would we rather use an old, rotary phone or our new cell phone?  You could even say that UTILITY is in the eye of the beholder!  Both the rotary phone and the cell phone are “Fit for Purpose,” but the cell phone has additional functionality that many users consider beneficial to their needs.[...] Read More

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