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May 22

Technical Management

May 22nd, 2013 by

The function of Technical Management is to provide the technical skills and resources essential to support the ongoing operation of the IT infrastructure. This technical team assists in planning, implementing and upholding a stable and resilient infrastructure to ensure that all required resources and expertise are always in place to maintain and improve the IT services and their supporting technologies.[...] Read More

Oct 27

Examining Service Operation Functions: Technical Management

October 27th, 2011 by

Supplier and customer cycleThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Oct 14

Technical Management: Providing Technical Expertise to the IT Sector

October 14th, 2011 by

Using Smart PhoneTechnical Management refers to the departments that provide technical expertise and skills as well as overall management for the IT infrastructure. This Service Operation function makes sure that the necessary skills and expertise are in position to design, build, transition, operate, and improve the IT services provided by the organization.  Technical Management is also responsible for implementing and maintaining a stable technical infrastructure.[...] Read More

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Aug 3

Service Operation Functions – Technical Management

August 3rd, 2011 by

Vector customer service concept. Call center.Technical Management is the Service Operation function that handles the departments, teams, or groups in an organization. These groups provide management for the IT infrastructure through their technical expertise. This function, like others in the ITIL® Service Lifecycle, has a dual function. Technical Management is the holder of technical expertise and knowledge, ensuring that the knowledge is identified and refined as it is required for designing, testing, managing and improving the IT services of the organization. This function also operates to provide resources in support of the Service Lifecycle, which guarantees that everything related to technical information is properly delivered and in support of IT services.[...] Read More

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