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Sep 27

What is An ITIL® Super User?

September 27th, 2013 by

Most companies don’t realize this, but there are some employees in their organizations who qualify as Super Users under the ITIL® framework. It is not the Service Desk that forms the first line of support in IT departments – it is the Super User. Their role is so important that they have a formal designation under ITIL. Any company – large, medium or small – must be able to identify these Super Users among their work force.[...] Read More