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Feb 19

Strategy Generation

February 19th, 2013 by

Strategy Generation is an important process that assists an organization in deciding what services they will offer to the market. Understanding the needs of customers helps in the development of the strategies. Customers do not just buy tangible things; moreover, they buy the quality of the service and the knowledge that they will be satisfied with the service. Strategy Generation requires that the service provider be focused on the needs of the customers and be cognizant of the competition that exists.[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITILĀ® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More