Home » Posts tagged "service strategy" (Page 2)
Feb 14

Service Portfolio Management

February 14th, 2013 by

Service Portfolio Management is the process in the Service Strategy phase of the Service Lifecycle that describes all the services that the organization offers. This is not just an explanation of the services; moreover, it is a deduction of the usefulness and benefits of each service. This approach is a dynamic way of controlling Service Management throughout the organization, including the managing of investments and assets in the company. The overall expectation of this process is to make the management of services itself a useful asset to business operations.[...] Read More

Feb 12

Business Relationship Management

February 12th, 2013 by

Business Relationship Management is the Service Strategy process that is focused primarily on the maintenance of the relationship between the business and the client. The needs of existing and potential customers are identified, and the relevant services are developed and dispatched to meet those needs. The efficient handling of customer complaints to ensure successful and timely resolution falls within this process as well as administering customer satisfaction surveys.[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITIL® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More

Sep 7

Service Strategy: Enhancing the Potential of an Organization

September 7th, 2011 by

Service Blue MarkerThe IT Infrastructure Library® (ITIL®) offers best practice guidance to organizations which provide IT services.  ITIL V3 takes a Lifecycle approach to IT Service Management.  There are five stages in the ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

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Mar 17

Let AGIT Help You Become an ITIL® Service Strategy Certified Professional

March 17th, 2011 by

Green Business StrategyITIL® Service Strategy is at the center of the ITIL Service Lifecycle. Service Strategy provides guidelines for designing, developing and implementing Service Management. This stage of the Service Lifecycle is essential for service providers to improve and develop over the long run. A professional who has knowledge about Service Strategy is definitely an asset to any company.[...] Read More

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Jan 15

A Simple Service Strategy Approach – and Harvard?

January 15th, 2011 by

Lately, I’ve been broadening my readings from my usual venue and found an article that really got me thinking.  It was called “Seven Strategy Questions:  A Simple Approach for Better Execution” and was published November 22, 2010, on the Harvard Business School Working Knowledge site. (see http://hbswk.hbs.edu/item/6493.html).  At first, I thought this might be an elitist’s approach and assumed I would want to knock down the writer’s ivory tower.  Imagine my surprise when I found I agreed with the basic points!  Students of ITIL® Service Strategy may want to consider Robert Simon’s approach when discussing ITIL Service Strategy with their up-line. In other words, managers often want to hear the bullet-points rather than the detail.[...] Read More

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