Home » Posts tagged "service strategy"
Mar 22

Understanding ITIL®

March 22nd, 2015 by

Business knowledgeThe IT Infrastructure Library® (ITIL®) is a set of concepts and best practices for managing IT services. ITIL is considered to be the most widely accepted approach to IT Service Management (ITSM) in the world.[...] Read More

Mar 9

Building Your Career With the ITIL® Foundation Certification

March 9th, 2015 by

Writing Business ProposalsAn ITIL® Certification is a great way to advance your career – whether it’s in the information technology sector or any number of related fields such as systems design, systems security, networking, or database management.[...] Read More

Mar 7

The Benefits of the IT Infrastructure Library®

March 7th, 2015 by

ITIL Expert CertificationAs businesses start reviewing their customer service and IT systems, the benefits of ITIL® can clearly be seen. There are five phases of service within the ITIL V3 framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Feb 6

ITIL® Problem Management – A Problem Shared is A Problem Halved!

February 6th, 2015 by

ITIL Five StagesThere have been a disproportionately high number of catastrophic IT incidents hitting the headlines this year, including major technology glitches at two respected US airlines and a prestigious UK bank.[...] Read More

Feb 1

Benefits of the ITIL® Foundation Certification

February 1st, 2015 by

DegreeITIL® is the most widely adopted approach in the world for IT Service Management (ITSM). Although ITIL was initially formed by a UK Government agency, it is now an internationally renowned cohesive set of concepts and techniques for IT Service Management. It offers a practical, straightforward structure for identifying, planning, conveying and supporting Information Technology services in a company.[...] Read More

Oct 21

Which ITIL® Processes Should Your Training Focus On?

October 21st, 2014 by

ITIL Processes TrainingITIL® processes compartmentalize the Service Lifecycle into five broad categories, each of which is further divided into individual processes and procedures. Although the five major process classifications, Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation, are intended to be applied together in a comprehensive fashion, there are finite limitations to corporate education.[...] Read More

Sep 29

Start ITIL® Implementation at the Service Desk

September 29th, 2013 by

Even though ITIL® can produce good results not only for IT but also for the entire organization, making the changes requires a big commitment. One great way to sell ITIL to skeptical co-workers is to start implementation at the Service Desk. This strategy works for a few different reasons:[...] Read More

Feb 26

Demand Management

February 26th, 2013 by

Service Management must always establish a balance between consumption and capacity. Demand Management is responsible for accurately evaluating the demand for the service as well as appropriately managing the capacity to serve clients. This process ensures that the organization is capable of meeting customer demands.[...] Read More

Feb 21

Financial Management

February 21st, 2013 by

Financial Management is a vital process in the ITIL® framework. The economic delivery of the services in any organization requires prudency and transparency in finances.   Income and expenditure should always be accountable. Financial Management can help with that.[...] Read More

Feb 19

Strategy Generation

February 19th, 2013 by

Strategy Generation is an important process that assists an organization in deciding what services they will offer to the market. Understanding the needs of customers helps in the development of the strategies. Customers do not just buy tangible things; moreover, they buy the quality of the service and the knowledge that they will be satisfied with the service. Strategy Generation requires that the service provider be focused on the needs of the customers and be cognizant of the competition that exists.[...] Read More