Home » Posts tagged "service operation process"
Aug 15

Access Management – A Service Operation Process

August 15th, 2012 by

infographic finger push tablet Template jigsaw banner.Access Management is one process in the Service Operation phase of the ITIL® Service Lifecycle. Access Management deals with granting authorization and access to IT applications and services to “authorized users” while preventing unauthorized access at the same time. This process offers users the right to access a service or a group of services as outlined in policies from Security Management and Availability Management. Access Management allows the organization to manage the confidentially, availability, and integrity of the organization’s data and intellectual property.[...] Read More

Jan 3

Examining Service Operation Processes: Incident Management

January 3rd, 2012 by

Improve buttonThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Dec 29

Examining Service Operation Processes: Problem Management

December 29th, 2011 by

Question Mark Made From Colorful CubesThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Dec 5

Examining Service Operation Processes: Request Fulfillment

December 5th, 2011 by

Service Level Agreement ContractThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Dec 1

Examining Service Operation Processes: Access Management

December 1st, 2011 by

Businessman using smart phoneThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Nov 7

Examining Service Operation Processes: Event Management

November 7th, 2011 by

Provider, Customer, ServiceThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Oct 25

Service Operation Processes: Problem Management

October 25th, 2011 by

Red Successful Arrow Overcoming CRISIS Word BarrierProblem Management is one of the processes that you have to understand in order to fully comprehend the Service Operation phase of the ITIL® Service Lifecycle. ITIL is a great framework for any IT department or organization, and the Problem Management process is a critical part of that structure. Problem Management refers to the management of all Problems throughout the Lifecycle, including the prevention of Problems and Incidents through proper operations and activities that promote an error-free environment.[...] Read More

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Oct 18

Event Management: Monitoring Events

October 18th, 2011 by

IT Service Management ConceptEvent Management monitors all the events that occur throughout an IT Infrastructure. This enables the system to determine the significance of each Event as well as conclude whether there is any predefined response to that Event.  An Event is defined as any visible and noticeable occurrence that has implications for the management of the IT infrastructure. This is provided by good monitoring and control systems, which are based on two types of tools:[...] Read More

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