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Dec 7

Examining Service Operations Functions: Application Management

December 7th, 2011 by

Human hands writing in diaryApplication Management is the Service Operation function that is responsible for ensuring that an organization has the proper human resources in place to manage applications in order to meet business objectives. All personnel who provide technical expertise and support for applications in an organization are part of the Application Management function.[...] Read More

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Nov 23

Examining Service Operation Functions: IT Operations Management

November 23rd, 2011 by

Web Contact Us Icons On CubesThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Nov 21

Examining Service Operation Functions: The Service Desk

November 21st, 2011 by

Service sign, Jersey City, New Jersey, USAThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Oct 27

Examining Service Operation Functions: Technical Management

October 27th, 2011 by

Supplier and customer cycleThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Oct 14

Technical Management: Providing Technical Expertise to the IT Sector

October 14th, 2011 by

Using Smart PhoneTechnical Management refers to the departments that provide technical expertise and skills as well as overall management for the IT infrastructure. This Service Operation function makes sure that the necessary skills and expertise are in position to design, build, transition, operate, and improve the IT services provided by the organization.  Technical Management is also responsible for implementing and maintaining a stable technical infrastructure.[...] Read More

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