Home » Posts tagged "service operation"
Mar 9

Building Your Career With the ITIL® Foundation Certification

March 9th, 2015 by

Writing Business ProposalsAn ITIL® Certification is a great way to advance your career – whether it’s in the information technology sector or any number of related fields such as systems design, systems security, networking, or database management.[...] Read More

Mar 7

The Benefits of the IT Infrastructure Library®

March 7th, 2015 by

ITIL Expert CertificationAs businesses start reviewing their customer service and IT systems, the benefits of ITIL® can clearly be seen. There are five phases of service within the ITIL V3 framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Feb 14

The Benefits of ITIL® and ITIL® Foundation Training

February 14th, 2015 by

InformationmThe IT Infrastructure Library® (ITIL®) is a comprehensive set of manuals that describe the best practices for IT Service Management (ITSM).[...] Read More

Feb 6

ITIL® Problem Management – A Problem Shared is A Problem Halved!

February 6th, 2015 by

ITIL Five StagesThere have been a disproportionately high number of catastrophic IT incidents hitting the headlines this year, including major technology glitches at two respected US airlines and a prestigious UK bank.[...] Read More

Feb 2

ITIL® V3 – General Info and Benefits

February 2nd, 2015 by

ITIL Certifications For ITAmong the various IT Service Management methodologies available, the IT Infrastructure Library® (ITIL®) is the most commonly used approach in the world. ITIL provides organizations with a comprehensive set of policies, concepts, tasks, checklists, and guidelines essential for managing its IT infrastructure.[...] Read More

Feb 1

Benefits of the ITIL® Foundation Certification

February 1st, 2015 by

DegreeITIL® is the most widely adopted approach in the world for IT Service Management (ITSM). Although ITIL was initially formed by a UK Government agency, it is now an internationally renowned cohesive set of concepts and techniques for IT Service Management. It offers a practical, straightforward structure for identifying, planning, conveying and supporting Information Technology services in a company.[...] Read More

Jan 28

ITIL® Incident Management – Putting Out the Fire

January 28th, 2015 by

SolutionsIncreasingly complex technology means that IT Incidents are now an almost inevitable feature of modern business, no matter how robust the IT governance that’s in place. And every time an IT Incident occurs, there’s an impact on business productivity, the reputation of IT and, in some cases, even the standing of the organization itself.[...] Read More

Nov 20

Controlling Your Digital Resources: ITIL® Access Management Principles

November 20th, 2014 by

ITIL Access ManagementWhen your consumers entrust you with their data, they do so with certain expectations. They want to be sure that even though they’re turning over vital information, you won’t betray their trust by sharing it against their wishes or carelessly misplacing it.[...] Read More

Oct 21

Which ITIL® Processes Should Your Training Focus On?

October 21st, 2014 by

ITIL Processes TrainingITIL® processes compartmentalize the Service Lifecycle into five broad categories, each of which is further divided into individual processes and procedures. Although the five major process classifications, Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation, are intended to be applied together in a comprehensive fashion, there are finite limitations to corporate education.[...] Read More

May 22

ITIL® OSA Certification Is Key To Excellent Service Operation

May 22nd, 2014 by

ITIL OSA CertificationA good IT Operations group is a powerful weapon in the war against IT service downtime. Operations staff are rarely seen outside of the IT department and seldom written about in trade publications, yet they are the non-sleeping keepers of production services.[...] Read More