An ITIL® Certification is a great way to advance your career – whether it’s in the information technology sector or any number of related fields such as systems design, systems security, networking, or database management.[...] Read More

As businesses start reviewing their customer service and IT systems, the benefits of ITIL® can clearly be seen. There are five phases of service within the ITIL V3 framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

The IT Infrastructure Library® (ITIL®) is a comprehensive set of manuals that describe the best practices for IT Service Management (ITSM).[...] Read More

There have been a disproportionately high number of catastrophic IT incidents hitting the headlines this year, including major technology glitches at two respected US airlines and a prestigious UK bank.[...] Read More

Among the various IT Service Management methodologies available, the IT Infrastructure Library® (ITIL®) is the most commonly used approach in the world. ITIL provides organizations with a comprehensive set of policies, concepts, tasks, checklists, and guidelines essential for managing its IT infrastructure.[...] Read More

ITIL® is the most widely adopted approach in the world for IT Service Management (ITSM). Although ITIL was initially formed by a UK Government agency, it is now an internationally renowned cohesive set of concepts and techniques for IT Service Management. It offers a practical, straightforward structure for identifying, planning, conveying and supporting Information Technology services in a company.[...] Read More

Increasingly complex technology means that IT Incidents are now an almost inevitable feature of modern business, no matter how robust the IT governance that’s in place. And every time an IT Incident occurs, there’s an impact on business productivity, the reputation of IT and, in some cases, even the standing of the organization itself.[...] Read More

When your consumers entrust you with their data, they do so with certain expectations. They want to be sure that even though they’re turning over vital information, you won’t betray their trust by sharing it against their wishes or carelessly misplacing it.[...] Read More

ITIL® processes compartmentalize the Service Lifecycle into five broad categories, each of which is further divided into individual processes and procedures. Although the five major process classifications, Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation, are intended to be applied together in a comprehensive fashion, there are finite limitations to corporate education.[...] Read More

A good IT Operations group is a powerful weapon in the war against IT service downtime. Operations staff are rarely seen outside of the IT department and seldom written about in trade publications, yet they are the non-sleeping keepers of production services.[...] Read More