Home » Posts tagged "service offerings and agreements"
Jun 20

Understanding the ITIL® Capability Stream

June 20th, 2012 by

teamwork conceptThe ITIL® Capability Stream is one Stream available in the ITIL Intermediate Level. The four modules in this Stream focus mainly on a clustered grouping of processes and their use and execution in the various phases of ITIL Service Lifecycle. The four qualifications are as follows:[...] Read More

Apr 5

Let Ashford Global IT Help You Become a Certified SOA Professional

April 5th, 2011 by

SuggestionsITIL® V3 Service Offerings and Agreements (SOA) is a module in the ITIL V3 Intermediate Capability Stream. SOA offers a set of best practices that can ensure customer satisfaction by managing supply and demand through the Service Portfolio and Service Catalog. An IT professional with the ITIL SOA Certificate is able to plan, create, and optimize the processes linked to Service Offerings and Agreements, which makes him or her an important asset in a service-providing company. To help you earn your ITIL V3 SOA Certificate, enroll in a training course at Ashford Global IT (AGIT).[...] Read More

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Aug 2

ITIL® V3 Service Offerings & Agreements

August 2nd, 2010 by

Close-up of two businessmen shaking hands“If V2 taught us how to walk, V3 teaches us to run.” An IT Manager posted this statement as part of the review he gave after ITIL® V3 was released.[...] Read More

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