Home » Posts tagged "service lifecycle" (Page 3)
Mar 8

Availability Management

March 8th, 2013 by

Availability Management focuses primarily on the management of all the availability aspects and components that relate to service provision. This process ensures that the availability targets are measured and matched or surpassed at all times in a cost-efficient manner. Another focus of this process is to actively optimize and improve the availability of IT services and their supporting activities. Availability is defined within ITIL as the agreed time when IT services are available to users.[...] Read More

Mar 6

Key Principles of Service Design

March 6th, 2013 by

The Service Design phase of the ITIL® Service Lifecycle begins with the development of the business requirements and ends with the creation of a service solution that is appropriately designed to meet the stated business requirements.  The total solution is put together as a Service Design Package (SDP) that can be handed over to Service Transition.[...] Read More

Feb 28

Service Design Phase Overview

February 28th, 2013 by

The Service Design phase of the ITIL® Service Lifecycle is concerned with the design and development of IT services to ensure that they effectively meet the customers’ needs. The design of the services should always utilize the newest and most effective technology in order to offer cost-effective services. Effective monitoring at this phase makes certain that service delivery is consistent and the quality of service is maintained. There are eight key processes in the Service Design phase:[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITIL® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More

Feb 5

ITIL® Service Lifecycle – An Overview

February 5th, 2013 by

The ITIL® Service Lifecycle has five phases – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More

Nov 21

A Brief Discussion of ITIL® and Key Processes in the Service Operation Phase of the Service Lifecycle

November 21st, 2012 by

ITIL® or the IT Infrastructure Library® has firmly established itself as the universal standard and most widely adopted framework for IT Service Management. ITIL introduces a Service Lifecycle that consists of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The UK’s Office of Government Commerce recognized that utilizing consistent practices for all aspects of IT Service Management could be helpful in enhancing organizational efficiency. It was very clear that this practice would also help predict service levels.[...] Read More

Nov 20

Two Bomb Blasts and a Major Fire in Ten Years – What Odds?

November 20th, 2012 by

Businesses can be reluctant to go public about their trials and tribulations, particularly when it comes to disaster recovery.  This stems from the view that making details of major disasters public could possibly be detrimental to the organization’s share price and investor satisfaction.[...] Read More

Dec 23

The 5 Stages of the ITIL® V3 Service Lifecycle

December 23rd, 2011 by

Laptop on stack of color booksITIL® V3 takes a Lifecycle approach to providing best practice guidance for IT Service Management.  There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Comments Off on The 5 Stages of the ITIL® V3 Service Lifecycle
Oct 25

Service Operation Processes: Problem Management

October 25th, 2011 by

Red Successful Arrow Overcoming CRISIS Word BarrierProblem Management is one of the processes that you have to understand in order to fully comprehend the Service Operation phase of the ITIL® Service Lifecycle. ITIL is a great framework for any IT department or organization, and the Problem Management process is a critical part of that structure. Problem Management refers to the management of all Problems throughout the Lifecycle, including the prevention of Problems and Incidents through proper operations and activities that promote an error-free environment.[...] Read More

Comments Off on Service Operation Processes: Problem Management
Sep 20

Continual Service Improvement: How Will It Benefit You?

September 20th, 2011 by

Improve buttonToday, more and more organizations are relying on IT to achieve corporate aims and meet business needs.  As a result, many organizations have implemented the IT Infrastructure Library® (ITIL®) framework.  ITIL is a series of books that describes the best practices in IT Service Management.  The latest version of ITIL, ITIL V3, takes a Lifecycle approach.  Within the ITIL V3 Service Lifecycle, there are five phases: Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.[...] Read More

Comments Off on Continual Service Improvement: How Will It Benefit You?