Home » Posts tagged "service lifecycle"
Nov 4

How Can ITIL® Change Management Improve Your SOPs?

November 4th, 2014 by

ITIL Change ManagementIn order to deliver services as reliably as possible, firms often institute standard operating procedures (SOPs). SOPs make it easy to deal with the needs of diverse clientele and maintain some semblance of consistency throughout. However, when they’re incomplete or ill-considered, they can be thrown out of whack quite readily. Firms that deliver services and think they’re in the clear are often dismayed to discover that even if users don’t outright request changes, modifications become necessary at some point in the lifecycle.[...] Read More

Sep 5

The ITIL® Framework Provides an Excellent Resource for the IT Industry

September 5th, 2014 by

ITIL FrameworkIn the past few decades, the business world has changed significantly. One of the biggest changes has been in relation to technology development and utilization.[...] Read More

May 22

ITIL® OSA Certification Is Key To Excellent Service Operation

May 22nd, 2014 by

ITIL OSA CertificationA good IT Operations group is a powerful weapon in the war against IT service downtime. Operations staff are rarely seen outside of the IT department and seldom written about in trade publications, yet they are the non-sleeping keepers of production services.[...] Read More

Jul 24

An Introduction to the ITIL® Service Lifecycle

July 24th, 2013 by

The introduction of the Service Lifecycle was a transformational time for IT Service Management (ITSM). ITIL® best practices moved from a segregated process-driven view into a more holistic, lifecycle-oriented approach.  This article will provide a brief overview of the 5 stages of the ITIL Service Lifecycle.[...] Read More

Jun 19

The ITIL® Service Lifecycle

June 19th, 2013 by

The IT Infrastructure Library®, or ITIL®, revolves around a Service Lifecycle comprised of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More

May 31

The 6-Step CSI Model

May 31st, 2013 by

Businesses need to continuously upgrade and improve their services in order to remain competitive.  Therefore, there is a need for steady, ongoing improvements throughout the Service Lifecycle.[...] Read More

May 29

The 7 Step CSI Process

May 29th, 2013 by

Continual Service Improvement (CSI) is an important way for organizations to constantly improve their services and business operations as well as remain up-to-date in an ever changing business environment.[...] Read More

May 27

Overview of the Continual Service Improvement Phase

May 27th, 2013 by

Continual Service Improvement (CSI) is primarily concerned with creating and maintaining value for customers and users. This is done by identifying and implementing improvements to the IT services that support the business processes.  A key goal of the Continual Service Improvement stage of the ITIL® Service Lifecycle is to maintain the overall health of an organization’s IT Service Management.  In addition, CSI constantly assesses and aligns the IT services with the present and future needs of the organization.  This is done through a seven step process in which you define what you should measure and what you can measure.  Then data is gathered, processed, analyzed, and converted into information and knowledge. This knowledge is used to implement corrective actions.[...] Read More

May 24

Application Management

May 24th, 2013 by

Application Management is responsible for supporting and maintaining operational applications.  This function provides the technical expertise and management for all the applications within an organization. The role of Application Management is quite similar to Technical Management; however, the focus is on software applications rather than the IT infrastructure.[...] Read More

May 22

Technical Management

May 22nd, 2013 by

The function of Technical Management is to provide the technical skills and resources essential to support the ongoing operation of the IT infrastructure. This technical team assists in planning, implementing and upholding a stable and resilient infrastructure to ensure that all required resources and expertise are always in place to maintain and improve the IT services and their supporting technologies.[...] Read More