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Mar 27

Service Level Management

March 27th, 2013 by

In any company, there must be an agreement between the business and the client to achieve realistic goals. The business has to provide a level of service that is acceptable by the client. Service Level Management (SLM) is responsible for continuously identifying, monitoring, and reviewing IT service levels and IT service quality. This process ensures that the agreed upon level of service is provided for all IT services.  Service Level Management also makes sure that the services align with the business requirements as well as meet the needs of the customers.[...] Read More