Home » Posts tagged "Service Level Agreements"
Mar 26

ITIL® Service Operation Is Helping Firms Deliver More

March 26th, 2014 by

ITIL Service Operation TrainingIt’s great to come up with a plan for an IT service and actually see one’s development goals through, but actually delivering said service as a working whole requires a balanced approach. All service-level agreements, or SLAs, stipulated in the service contract must be met, but it’s easy for a firm to lose sight of the big picture while it focuses on these individual targets.[...] Read More