Home » Posts tagged "request fulfillment"
May 1

Request Fulfillment Process

May 1st, 2013 by

Request Fulfillment is the Service Operation process that addresses the needs of users in the organization. Service Requests are defined as any need the user may have during the provision of IT services.  This could be a Request for access to an IT service, a standard service to be performed, additional information, or guidance. Service Requests are normally addressed by the Service Desk and do not usually require the submission of a Request for Change (RFC).[...] Read More

Dec 5

Examining Service Operation Processes: Request Fulfillment

December 5th, 2011 by

Service Level Agreement ContractThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Oct 4

Understanding Request Fulfillment

October 4th, 2011 by

Vector illustration of realistic neon gears with wires and textRequest Fulfillment is the Service Operation process that deals with carrying out Service Requests. Many of these Service Requests are smaller, frequently occurring, low-risk, low-cost Changes. Examples of such Service Requests include a Request to change a password, a Request to access an IT service, or a Request to install an additional software application.  Users and customers can submit Service Requests through the Service Desk.[...] Read More

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