Home » Posts tagged "operational support and analysis"
Sep 29

Exploring the OSA Certification Training Program

September 29th, 2015 by

IT TrainingImplementing ITIL® on a large scale requires more than basic awareness about the protocol or a rough foundation of the principles.[...] Read More

May 26

Can Better ITIL® Request Fulfillment Make a Difference?

May 26th, 2015 by

IT TechnicianIf you own or manage an IT service company, then it goes without saying that you receive requests from customers and clients on a regular basis.[...] Read More

May 22

ITIL® OSA Certification Is Key To Excellent Service Operation

May 22nd, 2014 by

ITIL OSA CertificationA good IT Operations group is a powerful weapon in the war against IT service downtime. Operations staff are rarely seen outside of the IT department and seldom written about in trade publications, yet they are the non-sleeping keepers of production services.[...] Read More

Sep 8

Calling ITSM Professionals for ITIL® OSA

September 8th, 2013 by

As a manager, IT professional, or operational support employee who has attained an Information Technology Infrastructure Library® (ITIL®) Foundation Certificate, you may be interested in advancing your career in the area of ITIL Operational Support and Analysis (OSA). ITIL OSA encompasses IT operational processes and activities including process execution, resolution, and support.[...] Read More

Jun 20

Understanding the ITIL® Capability Stream

June 20th, 2012 by

teamwork conceptThe ITIL® Capability Stream is one Stream available in the ITIL Intermediate Level. The four modules in this Stream focus mainly on a clustered grouping of processes and their use and execution in the various phases of ITIL Service Lifecycle. The four qualifications are as follows:[...] Read More

Oct 18

Event Management: Monitoring Events

October 18th, 2011 by

IT Service Management ConceptEvent Management monitors all the events that occur throughout an IT Infrastructure. This enables the system to determine the significance of each Event as well as conclude whether there is any predefined response to that Event.  An Event is defined as any visible and noticeable occurrence that has implications for the management of the IT infrastructure. This is provided by good monitoring and control systems, which are based on two types of tools:[...] Read More

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Mar 11

ITIL® V3 OSA Course – Is It For You?

March 11th, 2011 by

Training written on the Wipe boardAre you already proficient in the fundamentals of ITIL®?  If so, consider building upon your ITIL base by taking the ITIL V3 Operational Support and Analysis (OSA) Capability course.  By successfully completing the ITIL OSA course, students will have the knowledge and skills necessary to implement OSA processes in an organization’s existing framework.  Candidates who wish to have a deeper understanding of Operational Support and Analysis processes and procedures will benefit greatly from the course.[...] Read More

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