After completing their ITIL® Foundation Certification training, individuals can choose to advance to the next level of ITIL Certification, which is the ITIL Intermediate Level.  There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream.  Individuals who are interested in learning about the Service Lifecycle and its phases in-depth should select the latter. The ITIL Continual Service Improvement (CSI) Certificate is one of five certifications that candidates can earn in the Lifecycle Stream.[...] Read More

The ITIL® V3 Intermediate Level builds on the concepts taught in the ITIL Foundation course. There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream.  The five modules in the Lifecycle Stream focus on the individual Lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

The ITIL® V3 Service Operation course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level. This 3-day course examines the overall concepts, processes, policies, and methodologies involved with the Service Operation phase of the ITIL Service Lifecycle.[...] Read More

The 3-day ITIL® V3 Service Transition course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level.  This training course explores the overall management and control of activities within the Service Transition phase. Subject areas in this course include Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, and Service Evaluation.  Other topics covered in the ITIL V3 Service Transition course include:[...] Read More

ITIL® training is a great way to become more marketable in today’s job environment.  By investing in yourself, you can stand out from the crowd when you are looking for a job or trying to get a promotion.  Possessing an ITIL Certification is one qualification highly sought after by many employers.[...] Read More