Home » Posts tagged "Lifecycle"
Mar 7

The Benefits of the IT Infrastructure Library®

March 7th, 2015 by

ITIL Expert CertificationAs businesses start reviewing their customer service and IT systems, the benefits of ITIL® can clearly be seen. There are five phases of service within the ITIL V3 framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Feb 1

An Introduction to the Service Lifecycle: Service Design

February 1st, 2015 by

Learn MoreService Design is the stage in the ITIL® Service Lifecycle that is tasked with creating or modifying services and the IT infrastructure so that they are properly aligned with business needs. The design elements need to ensure that custom-centric viewpoints are used.[...] Read More

Feb 1

An Introduction to the Service Lifecycle: Service Transition

February 1st, 2015 by

ITIL ProcessesService Transition is the stage in the ITIL® Service Lifecycle that manages the transition of new or changed services into the live environment. The processes that will be most involved in this stage include Change Management, Service Asset and Configuration Management, Release and Deployment Management, and Knowledge Management.[...] Read More

Feb 1

Benefits of the ITIL® Foundation Certification

February 1st, 2015 by

DegreeITIL® is the most widely adopted approach in the world for IT Service Management (ITSM). Although ITIL was initially formed by a UK Government agency, it is now an internationally renowned cohesive set of concepts and techniques for IT Service Management. It offers a practical, straightforward structure for identifying, planning, conveying and supporting Information Technology services in a company.[...] Read More

Jan 31

Changing Like The Wind

January 31st, 2015 by

ChangeCharles Darwin said, “It’s not the strongest nor most intelligent of the species that survive; it is the one most adaptable to CHANGE.”  Darwin may not have been talking about IT, but the quotation does have resonance.[...] Read More

Jan 28

ITIL® Incident Management – Putting Out the Fire

January 28th, 2015 by

SolutionsIncreasingly complex technology means that IT Incidents are now an almost inevitable feature of modern business, no matter how robust the IT governance that’s in place. And every time an IT Incident occurs, there’s an impact on business productivity, the reputation of IT and, in some cases, even the standing of the organization itself.[...] Read More

Jan 8

Incident Management: Routing You Towards Success

January 8th, 2015 by

road to successIncident Management concentrates on restoring normal service operations as quickly as possible in order to minimize the impact to customers, users, and the business. It prepares the organization to deal with any issue that may occur including service disruptions and interruptions.[...] Read More