Implementing ITSM, or information technology service management, might appear like a lofty and perhaps expensive goal for some companies. In reality, however, ITSM is an invaluable framework that can reinvigorate and improve the way that services are offered to customers. Following a set of industry best practices and communicating between all departments of a company can change the way that interactions take place and can improve the way that staff handle incidents or problems.[...] Read More