ITSM, or Information Technology Service Management, is a framework that falls under the umbrella of ITIL™, or Information Technology Infrastructure Library. When businesses decide to implement ITSM, they can create a number of changes with positive benefits. Explore some of the key ways to upgrade a business by harnessing the potential of ITSM.

For today’s businesses to win the war between unprecedented amounts of information and advanced technological capabilities, all businesses need ITSM. Information Technology Service Management, or ITSM, is vital for any company that wants to stay relevant in the 21st century.[...] Read More

Whether you take on an active role in managing a large business or you just work with those who do, there is no denying that ITSM, or IT Service Management, has the potential to make life much simpler. ITSM matches up the principles of ITIL® with the ongoing and changing needs of a business. It is essentially the way that theory becomes reality, and it is a practical and hands-on approach to boosting quality of services, improving past releases and ensuring customer satisfaction across the board.[...] Read More

For a company that provides IT services, one of the biggest objectives is to obtain as many clients as possible and to keep those clients as happy as possible.[...] Read More

ITIL® Service Management is the study of the principles that bridge together the framework of ITIL and the most effective techniques for Service Management.[...] Read More

Each business is based upon the idea of providing a service to customers or clients. In some cases, this can be a literal service, or in others it could be a product or an idea.[...] Read More

You institute ITIL® training requirements for everyone in your workforce. You want to keep people in the know about how their work fits into your overall business plan, and framework training is the best way to disseminate relevant knowledge.[...] Read More

As companies all over the world implement improved ITSM techniques, ITIL® stands out as an ideal framework for building projects. Service providers large and small employ this certification scheme in hopes of creating more resource-efficient offerings.[...] Read More

You can’t take ITIL® Foundation training any less seriously just because it’s geared toward entry-level concepts. While it may lack the specificity of higher-level certifications, this qualification covers a far wider field of topics than most.[...] Read More

Even the best consulting is ineffective if it’s poorly targeted. No matter how many maverick visionaries or tech industry leaders you ask to assess your operating standards, you’ll require a focused effort to learn anything truly useful.[...] Read More