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Aug 11

Breaking Down ITIL® V3 Service Offerings & Agreements

August 11th, 2010 by

Training board webWhat is a service? According to ITIL® V3, “a service is a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.” The ITIL V3 Service Offerings and Agreements (SOA) Certificate is a credential that is necessary for all IT professionals and business managers who want to learn about services and their related functionalities.[...] Read More

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Aug 2

ITIL® V3 Service Offerings & Agreements

August 2nd, 2010 by

Close-up of two businessmen shaking hands“If V2 taught us how to walk, V3 teaches us to run.” An IT Manager posted this statement as part of the review he gave after ITIL® V3 was released.[...] Read More

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