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Sep 3

Optimize Your Operational Support and Analysis Practices with ITIL® V3 OSA

September 3rd, 2010 by

Learn and Computer MouseThe ITIL® V3 Foundation Certificate you earned is just the first of many steps that can further optimize your management and delivery of IT services. If you’re interested in learning how to implement new services in a controlled and cost-effective way, then you should enroll in an ITIL V3 Operational Support and Analysis (OSA) course.[...] Read More

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Jun 25

ITIL® V3 OSA: Keeps You a Cut Above!

June 25th, 2010 by

ITIL ProcessesMany IT organizations depend on their ability to effectively provide support services on a day-to-day basis. They do this by focusing their available resources on monitoring and responding to events and incidents in a timely manner. Outages of even a few minutes can cost thousands of dollars; thus, organizations must be aware and adaptive to what is happening in the live environment.  To guarantee proactive solutions to user requests and problems, these organizations must ensure that their service staff has the best guidance and in-depth knowledge about all the latest industry practices.[...] Read More

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