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Jan 22

When Should You Turn to Virtual ITIL® Training?

January 22nd, 2016 by

Training SessionITIL® training is available in many forms, and there are several fascinating courses available that can help everyone from entry-level staff to top executive managers. Whether your company wants to explore the ideas of ITIL at the highest levels or simply introduce the broad concepts of ITIL to all personnel, the right ITIL program can make all the difference.[...] Read More

Nov 13

The Significance of an ITIL® Foundation Certification

November 13th, 2015 by

Corporate TrainingITIL®, or the Information Technology Infrastructure Library, is being embraced as the industry standard in the world of IT. The framework established through the best practices of ITIL can transform companies and ensure better productivity and increased customer satisfaction. ITIL training starts at the introductory level and goes all the way to the expert level, which may be a path suitable for managers or those overseeing the ITIL implementation period. All employees, however, can benefit from earning the ITIL Foundation Certification.[...] Read More

Oct 16

Proving ITIL® Savvy Through the CPDE Certification

October 16th, 2015 by

IT TrainingSimply memorizing the key definitions of ITIL®, knowing each stage of the lifecycle and advancing through the programs is not enough to demonstrate superior knowledge or the ability to lead an IT service company through implementation.[...] Read More

Oct 6

Breaking Down Each of the ITIL® Stages

October 6th, 2015 by

Technology TrainingTo embrace the  philosophies of ITIL® is to embrace the idea of an IT service lifecycle.[...] Read More

Sep 29

Exploring the OSA Certification Training Program

September 29th, 2015 by

IT TrainingImplementing ITIL® on a large scale requires more than basic awareness about the protocol or a rough foundation of the principles.[...] Read More

Sep 24

Obtaining the Master Qualification in ITIL® Service Capability

September 24th, 2015 by

In-Office TrainingOne of the most appealing things about ITIL®, or the Information Technology Infrastructure Library, is how diverse the course offerings are.[...] Read More

Jul 7

Choosing the Right ITIL® Intermediate Training Programs

July 7th, 2015 by

Technology Training SessionWhen companies large and small dive into the world of ITIL®, they typically start with courses like the Awareness Program or the Foundation Program, both of which do an excellent job of introducing the key concepts and vocabulary to participants.[...] Read More

Jul 4

An Introduction to the Service Lifecycle: Continual Service Improvement

July 4th, 2015 by

Training and Deveolpement webContinual Service Improvement (CSI) is one of the five stages in the ITIL® Service Lifecycle. This stage is critical to any business or organization that wants to grow and thrive.[...] Read More

Jun 11

Deliver Better Products Through IITIL® Service Design

June 11th, 2015 by

Internet Security OnlineInformation Technology Infrastructure Library, ITIL®, is not a new concept to many IT service providers who use the framework to work more efficiently and deliver better services to their customers.[...] Read More

May 17

Introducing ITIL®: Change Management (Part I)

May 17th, 2015 by

ITIL Change ManagementIn this series of articles on implementing ITIL® processes, previously we have discussed setting up the Service Desk function and the Incident Management and Problem Management processes.[...] Read More