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Oct 16

IT Enthusiasts – Learn About ITIL® and Advance Your Career

October 16th, 2013 by

What is ITIL®?

The Information Technology Infrastructure Library® (ITIL) is a set of global best practices designed for Information Technology Service Management (ITSM). ITSM ensures information technology (IT) alignment with the organization’s needs for process improvements, focusing on customer satisfaction.[...] Read More

Oct 14

Online ITIL® Training

October 14th, 2013 by

Information Technology plays a leading role in the world of business and contributes greatly to the overall growth of any given organization. This technology has led modern businesses into an environment where professionals are constantly trying to accomplish more with limited resources at their disposal. In such a scenario, the IT department in an organization needs to be innovative and well-versed with all the latest advancements in technology.[...] Read More

Oct 4

ITIL® – How It Improves Information Security

October 4th, 2013 by

The ITIL® framework provides Information Security guidelines that can affect Information Security personnel both directly and indirectly. The Security Management process guidelines are one way in which ITIL affects Information Security staff directly. Other ITIL guidelines ensure that the IT processes are being aligned with the overall business goals of the organization.[...] Read More

Oct 2

Information Security and ITIL®

October 2nd, 2013 by

The IT Infrastructure Library® or ITIL® is a collection of guidelines and best practices that can create an integrated and efficient IT infrastructure in any company. ITIL implementation has a number of benefits. It can improve the quality of services and service delivery, align IT with overall business goals, and, most importantly, reduce the cost of maintaining the IT infrastructure and IT support. The ITIL framework can also be advantageous to Information Security personnel.[...] Read More

Oct 1

ITIL® V3 Qualification Scheme

October 1st, 2012 by

ITIL® is a framework that is used to improve and enhance the overall functioning of any IT department. The implementation of ITIL in any organization is a very difficult task and requires those implementing this framework to have the requisite knowledge and skills. If ITIL is not put into operation properly, an organization cannot enjoy all the benefits ITIL has to offer.[...] Read More

Mar 11

ITIL® V3 OSA Course – Is It For You?

March 11th, 2011 by

Training written on the Wipe boardAre you already proficient in the fundamentals of ITIL®?  If so, consider building upon your ITIL base by taking the ITIL V3 Operational Support and Analysis (OSA) Capability course.  By successfully completing the ITIL OSA course, students will have the knowledge and skills necessary to implement OSA processes in an organization’s existing framework.  Candidates who wish to have a deeper understanding of Operational Support and Analysis processes and procedures will benefit greatly from the course.[...] Read More

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