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Oct 12

Earning the ITIL® Foundation Certificate in 3 Days

October 12th, 2016 by

Business Technology TrainingITIL®, or the Information Technology Infrastructure Library, is made up of varying levels. The base level, and the best for beginners, is called the ITIL Foundation Certificate. Earning this shows that participants have a firm grasp of introductory concepts and are ready to continue with training if they so choose.[...] Read More

Oct 7

Exploring the Immediate Benefits of ITIL®Training

October 7th, 2016 by

Technology Investing in training for staff is a widely-accepted course of action for most businesses, and it is understood that the benefits of training may not immediately become apparent. However, many formal training courses can begin to add value to a company right away.[...] Read More

Jun 10

5 Things Business Owners and Managers Should Know About ITIL® Training

June 10th, 2016 by

Growth Through TrainingFor businesses in the information technology industry, the Information Technology Infrastructure Library, or ITIL®, has the potential to revolutionize the way that staff operate. Implementing ITIL in the workforce can increase efficiency, improve customer satisfaction and ensure that releases, services and products are cutting-edge and competitive.[...] Read More

Apr 13

Who Needs an ITIL® Certification?

April 13th, 2016 by

Team Working at LaptopsIn the world of information technology, ITIL®, or the Information Technology Infrastructure Library, is the gold standard. Implementing the ITIL service lifecycle, and its five important stages, can transform the way that you do business and improve the efficiency of your operations. However, some business owners and managers aren’t sure whether all employees truly need to earn an ITIL Certification.[...] Read More

Mar 17

What is the Most Important Part of the ITIL® Service Lifecycle?

March 17th, 2016 by

ITIL Training for BusinessesThe heart of the ITIL® framework is the idea of the ITIL Service Lifecycle. This lifecycle is broken down into five phases, and it should be viewed as a cyclical cycle rather than a chronological list. Despite its cyclical nature, many individuals and business managers want to know which of the five phases is most important.[...] Read More

Mar 3

Reaching the ITIL® Expert Certification

March 3rd, 2016 by

Technology ExpertiseWhether ITIL® is already the framework for a business or a company is planning to adopt ITIL as a set of best practices in the future, having as much information as possible will help operations run smoothly. Implementation on a small or a large scale requires an expert who understands the benefits of ITIL and can oversee any changes to ensure they are going according to plan. The answer, then, is often to have a certified ITIL Expert on the payroll.[...] Read More

Mar 1

A Comprehensive Look at ITIL® Availability Management

March 1st, 2016 by

Training CompassAvailability is one of the primary objectives for virtually every IT service provider. If a company is routinely unavailable, customers and clients are sure to look elsewhere for their services. However, companies who focus exclusively on availability might end up suffering as a result of budget, or they may simply be not allocating their resources properly. That’s where ITIL® Availability Management can come in to help.[...] Read More

Feb 18

Getting to Know the ITIL® Service Capability Stream

February 18th, 2016 by

Staff Training SessionIn the world of ITIL®, service is king. After all, it is customers that drive a successful business venture, so it makes sense that great service translates to high customer retention rates and better word of mouth to attract new clients.[...] Read More

Feb 4

The Right Reasons to Begin ITIL® Training

February 4th, 2016 by

Training and DevelopmentWhether you’ve heard ITIL® being discussed in a podcast or at a conference, you’ve been reading about the framework in industry blogs or you’re just ready to try something new to boost efficiency in the workplace, you might be interested in implementation. For implementation to be successful, businesses should first invest in ITIL training.[...] Read More

Jan 26

Try ITIL® Foundation Training for a Company-Wide Introduction

January 26th, 2016 by

Improve Your SkillsTrying to get an entire company on board with any kind of major changes can be challenging. If you’re hoping to implement key tenets of the ITIL® framework in the future, it is important to smooth the way by offering an introduction to these changes and how they can benefit individuals as well as the corporation as a whole.[...] Read More