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Apr 30

Understanding and Using the ITIL® Service Definition

April 30th, 2013 by

Network AdministratorAccording to the ITIL® glossary, an IT Service is basically a means of providing consumers with value by achieving the outcomes they desire without saddling them with the risks and costs of ownership. This definition is useful because it reflects the fact that modern consumers expect high levels of performance and well-managed services that operate as requested without user-end tweaking or tinkering. Learn more about ITIL here.[...] Read More