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Feb 17

Using ITIL® Management to Stay Ahead of Change

February 17th, 2014 by

ITIL ManagementIT services are bound to change sooner or later. The stunning application that a firm creates for a client one day might be completely out of spec the next, meaning that the client will come back with new problems and issues that have to be corrected.[...] Read More

Dec 24

The Service Management Tip Businesses Can’t Afford to Miss

December 24th, 2013 by

IT Service ManagementTo remain relevant and competitive all businesses must improve IT service delivery and meet business needs more efficiently. Implementation of IT services on an ongoing basis, or Service Management, is vital to business success.[...] Read More

Oct 17

IT Service Management Is What It All Comes Down To

October 17th, 2013 by

Information TechnologyThrough the use of ITIL®, or the Information Technology Infrastructure Library®, companies that provide IT services can learn the best ways to implement IT Service Management for their customers. ITIL has a total of 26 processes that govern the best practices for IT delivery and maintenance, so IT providers who are interested in Service Management can learn how to handle every customer’s needs in a uniform way that reflects the most accepted standards in IT delivery.[...] Read More