The heart of the ITIL® framework is the idea of the ITIL Service Lifecycle. This lifecycle is broken down into five phases, and it should be viewed as a cyclical cycle rather than a chronological list. Despite its cyclical nature, many individuals and business managers want to know which of the five phases is most important.[...] Read More

Companies that provide IT services are part of a constantly changing landscape.[...] Read More

ITIL® processes compartmentalize the Service Lifecycle into five broad categories, each of which is further divided into individual processes and procedures. Although the five major process classifications, Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation, are intended to be applied together in a comprehensive fashion, there are finite limitations to corporate education.[...] Read More

In recent decades, the business world has become more dependent on technology. As a result, many businesses have integrated technology into their core fundamental operations.[...] Read More

The business world has changed in many ways over the past few decades. One of the biggest changes has been in the area of IT operations and technology. Today, businesses both large and small are able to be more productive, efficient, and competitive because of the vast amount of technology that is available in comparison to just a few years ago.[...] Read More

In the business world today, Information Technology (IT) has become an essential component in daily business operations. Almost all businesses whether large or small, depend on technology to complete a variety of business operations and it’s vital to have a set of standards to use but also properly trained employees to implement those standards.[...] Read More

Although it’s well known for its place within the ITIL® Framework, Change Management is a long-standing tradition within ITSM. Services need to evolve to meet the demands of clients, regulatory agencies and providers.[...] Read More

ITSM frameworks have a lot to offer, but the best students delve deep into the intricacies to make their own tasks more doable. Go beyond the basics in order to get more from the skills that ITIL® Service Lifecycle training promotes.[...] Read More

Information Technology Infrastructure Library (ITIL®) Services undergo many changes and major transformations as they progress through the stages of conceptualization, implementation, usage and improvement. By learning about these phases within the ITIL Service Lifecycle framework, firms and their staff gain the ability to make smooth transitions between major milestones and still provide their customers with products that meet their demands.[...] Read More