Home » Posts tagged "ITIL Service Capability"
Feb 18

Getting to Know the ITIL® Service Capability Stream

February 18th, 2016 by

Staff Training SessionIn the world of ITIL®, service is king. After all, it is customers that drive a successful business venture, so it makes sense that great service translates to high customer retention rates and better word of mouth to attract new clients.[...] Read More

Jul 22

Developing a Specialty around ITIL® Service Capability

July 22nd, 2014 by

ITIL Service CapabilityIt’s not enough to possess a general understanding of the ITSM frameworks your firm employs; you also need to understand how different processes interact and how they can be used successfully. Although schema like ITIL® allow you plenty of latitude to choose the specific method of execution, they still make it possible to organize your implementation of relevant technologies within a structured framework.[...] Read More