Home » Posts tagged "ITIL processes"
Aug 6

Uncover Integral ITIL® Processes For Your Business

August 6th, 2015 by

On Site TrainingIf you are already familiar with the framework of ITIL®, also known as the Information Technology Infrastructure Library, then you may already know all about the five phases of the lifecycle and some of the guiding principles.[...] Read More

May 1

ITIL® Processes And Key Metrics

May 1st, 2014 by

ITIL ProcessesIT organizations that implement any or all facets of the IT Infrastructure Library (ITIL®) see numerous benefits, including increased system availability, improved communication, and increased value derived from technology investments. Software that automates ITIL processes can provide even more benefit in the form of concrete data for root cause analysis, resource allocation, budgeting and tactical planning.[...] Read More

Mar 14

Using ITIL® Processes To Better Your Business

March 14th, 2014 by

ITIL ProcessesIT Service Management (ITSM) Frameworks are generally broken into distinct groups or stages that correspond with a service’s lifecycle. ITIL® is no different. ITIL processes encompass five different stages that help providers improve how they handle services throughout their lifespans.[...] Read More

Nov 14

Using ITIL® Processes to Divide Workloads

November 14th, 2013 by

Business GoalsWorkplace efficiency is highly reliant on a firm’s ability to assign tasks and allocate resources. These common business management functions are often lost in the shuffle, however.[...] Read More

Feb 28

Service Design Phase Overview

February 28th, 2013 by

The Service Design phase of the ITIL® Service Lifecycle is concerned with the design and development of IT services to ensure that they effectively meet the customers’ needs. The design of the services should always utilize the newest and most effective technology in order to offer cost-effective services. Effective monitoring at this phase makes certain that service delivery is consistent and the quality of service is maintained. There are eight key processes in the Service Design phase:[...] Read More

Feb 5

ITIL® Service Lifecycle – An Overview

February 5th, 2013 by

The ITIL® Service Lifecycle has five phases – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More