Home » Posts tagged "itil process"
Nov 26

The ITIL® Process Helps Your Organization Implement ITIL Faster and at a Lower Cost

November 26th, 2013 by

The ITIL® framework is a methodology that defines how to successfully implement Service Management with the assistance of Knowledge Management. It has been said repeatedly that only what is tracked and measured really matters within an organization’s culture. Using the ITIL process helps an organization to establish a baseline from which it can plan, implement and measure moving forward.[...] Read More

Sep 10

Taking Advantage of ITIL® Processes

September 10th, 2013 by

One of the major hidden benefits of ITIL® is that it helps employees plan more effectively. Abstract ITIL maps and visualizations can adhere to any chosen standards, but the fact that they’re tied to a reliable framework makes it much easier to translate them into concrete terms.[...] Read More

Jul 31

Incident Management in Practice

July 31st, 2013 by

Incident Management is a core concept of ITIL® (Information Technology Infrastructure Library®), but how well does this translate into actual IT delivery?[...] Read More

Jun 5

The Deming Cycle

June 5th, 2013 by

The goal of the Deming Cycle, or more commonly known as the Circle for Quality Improvement, is steady, continual improvement. There are four steps within this cycle: Plan, Do, Check and Act.[...] Read More

May 27

Overview of the Continual Service Improvement Phase

May 27th, 2013 by

Continual Service Improvement (CSI) is primarily concerned with creating and maintaining value for customers and users. This is done by identifying and implementing improvements to the IT services that support the business processes.  A key goal of the Continual Service Improvement stage of the ITIL® Service Lifecycle is to maintain the overall health of an organization’s IT Service Management.  In addition, CSI constantly assesses and aligns the IT services with the present and future needs of the organization.  This is done through a seven step process in which you define what you should measure and what you can measure.  Then data is gathered, processed, analyzed, and converted into information and knowledge. This knowledge is used to implement corrective actions.[...] Read More

May 8

Incident Management Process

May 8th, 2013 by

An Incident is defined as an unexpected interruption in the provision of IT services that can either prevent the service from continuing or reduce the quality of it. Once there is an interruption or disruption in a service, the client will contact the IT Service Desk for assistance, which will initiate the Incident Management process.[...] Read More

May 3

Access Management Process

May 3rd, 2013 by

The role of the Access Management process is to grant access rights to a service or group of services while preventing access to non-authorized users. The aim within this process is to maintain the confidentiality, availability and integrity of the data and intellectual property within an organization.[...] Read More

May 1

Request Fulfillment Process

May 1st, 2013 by

Request Fulfillment is the Service Operation process that addresses the needs of users in the organization. Service Requests are defined as any need the user may have during the provision of IT services.  This could be a Request for access to an IT service, a standard service to be performed, additional information, or guidance. Service Requests are normally addressed by the Service Desk and do not usually require the submission of a Request for Change (RFC).[...] Read More

Apr 29

Event Management Process

April 29th, 2013 by

Within the ITIL® Service Lifecycle, an Event is defined as a measurable or identifiable occurrence that is relevant to the management of the IT infrastructure and the overall provision of IT services.  These Events are usually messages or displays that are activated by the service, Configuration Items or monitoring tools.  Event Management is the Service Operation process responsible for managing Events throughout their Lifecycle.  The main purpose of Event Management is to detect Events, make sense of them, and estimate the adequate control action required. It is the basis for Operational Monitoring and Control.[...] Read More

Apr 26

Overview of Service Operation

April 26th, 2013 by

Service Operation coordinates and carries out activities and processes that are required to deliver and manage services at agreed levels to business users and customers. The processes and functions in Service Operation ensure that the services are delivered to customers and users in an efficient manner.[...] Read More