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Sep 8

Calling ITSM Professionals for ITIL® OSA

September 8th, 2013 by

As a manager, IT professional, or operational support employee who has attained an Information Technology Infrastructure Library® (ITIL®) Foundation Certificate, you may be interested in advancing your career in the area of ITIL Operational Support and Analysis (OSA). ITIL OSA encompasses IT operational processes and activities including process execution, resolution, and support.[...] Read More

Apr 14

About the ITIL® OSA Certificate

April 14th, 2011 by

3D support conceptThe ITIL® Operational Support and Analysis (OSA) Certificate is one of the ITIL Intermediate Capability modules you can opt for to delve deeper into certain processes in the Service Lifecycle.  These processes include Event Management, Incident Management, Problem Management, Access Management, and Request Fulfilment. By choosing the ITIL OSA Certificate, you will:[...] Read More

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Mar 11

ITIL® V3 OSA Course – Is It For You?

March 11th, 2011 by

Training written on the Wipe boardAre you already proficient in the fundamentals of ITIL®?  If so, consider building upon your ITIL base by taking the ITIL V3 Operational Support and Analysis (OSA) Capability course.  By successfully completing the ITIL OSA course, students will have the knowledge and skills necessary to implement OSA processes in an organization’s existing framework.  Candidates who wish to have a deeper understanding of Operational Support and Analysis processes and procedures will benefit greatly from the course.[...] Read More

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Sep 3

Optimize Your Operational Support and Analysis Practices with ITIL® V3 OSA

September 3rd, 2010 by

Learn and Computer MouseThe ITIL® V3 Foundation Certificate you earned is just the first of many steps that can further optimize your management and delivery of IT services. If you’re interested in learning how to implement new services in a controlled and cost-effective way, then you should enroll in an ITIL V3 Operational Support and Analysis (OSA) course.[...] Read More

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