Home » Posts tagged "itil operational support and analysis"
Apr 14

About the ITIL® OSA Certificate

April 14th, 2011 by

3D support conceptThe ITIL® Operational Support and Analysis (OSA) Certificate is one of the ITIL Intermediate Capability modules you can opt for to delve deeper into certain processes in the Service Lifecycle.  These processes include Event Management, Incident Management, Problem Management, Access Management, and Request Fulfilment. By choosing the ITIL OSA Certificate, you will:[...] Read More

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Jun 25

ITIL® V3 OSA: Keeps You a Cut Above!

June 25th, 2010 by

ITIL ProcessesMany IT organizations depend on their ability to effectively provide support services on a day-to-day basis. They do this by focusing their available resources on monitoring and responding to events and incidents in a timely manner. Outages of even a few minutes can cost thousands of dollars; thus, organizations must be aware and adaptive to what is happening in the live environment.  To guarantee proactive solutions to user requests and problems, these organizations must ensure that their service staff has the best guidance and in-depth knowledge about all the latest industry practices.[...] Read More

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