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Nov 13

How to Customize ITIL® to Your Business Needs

November 13th, 2013 by

Too many managers look at ITIL® recommendations and attempt to implement them in the form of checklists. Instead, managers should leverage ITIL’s flexibility and customize it to their own organizations, keeping these four principles in mind throughout the process:[...] Read More

Sep 29

Start ITIL® Implementation at the Service Desk

September 29th, 2013 by

Even though ITIL® can produce good results not only for IT but also for the entire organization, making the changes requires a big commitment. One great way to sell ITIL to skeptical co-workers is to start implementation at the Service Desk. This strategy works for a few different reasons:[...] Read More

Aug 16

ITIL® Implementation and the Factors that Determine Its Success

August 16th, 2013 by

The decision to implement the ITIL® framework in your organization should be an easy one. The advantages and benefits that it brings to the way your organization is run are unprecedented. However, one has to be careful when actually implementing it. Here are a few tips that will come in handy for implementing ITIL in your organization.[...] Read More

Jun 10

The Top Five Points Managers Should Know About ITIL® Implementation

June 10th, 2013 by

Is there is a best way to implement ITIL® in your organization? Yes, say ITIL consultants, who have the following tips for any company seeking to adopt the ITIL best practices.[...] Read More