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Jan 20

4 Reasons to Offer ITIL Awareness Training

January 20th, 2016 by

Staff TrainingWhether you run a company in retail, IT or finance, you’re probably already familiar with the concept of ITIL and how it can boost efficiency, increase customer retention rates and even reduce operating costs. Transitioning to an ITIL mindset can be a lengthy process, but it be easier if everyone on staff is on board and aware of what ITIL implementation is and how it can be advantageous.[...] Read More

Jun 18

Breaking Down the ITIL® Service Lifecycle

June 18th, 2015 by

Information Technology TrainingCompanies that provide IT services are part of a constantly changing landscape.[...] Read More

Apr 23

Achieve Desired Outcomes Across the Board Through IT Service Management

April 23rd, 2015 by

IT Service Management TrainingEach business is based upon the idea of providing a service to customers or clients. In some cases, this can be a literal service, or in others it could be a product or an idea.[...] Read More

Sep 5

The ITIL® Framework Provides an Excellent Resource for the IT Industry

September 5th, 2014 by

ITIL FrameworkIn the past few decades, the business world has changed significantly. One of the biggest changes has been in relation to technology development and utilization.[...] Read More

Dec 10

ITIL® Management Helps Senior Business Managers and IT Managers Deliver High Quality IT Services

December 10th, 2013 by

IT companies and businesses across the globe are adopting the ITIL® management framework to guarantee their IT services are closely aligned with the organization’s goals and objectives. ITIL isn’t just popular, it’s the most commonly used global framework for IT service management. This may be due in large part to ITIL management enabling companies to allow their IT operations to be managed by third parties.[...] Read More

Nov 13

How to Customize ITIL® to Your Business Needs

November 13th, 2013 by

Too many managers look at ITIL® recommendations and attempt to implement them in the form of checklists. Instead, managers should leverage ITIL’s flexibility and customize it to their own organizations, keeping these four principles in mind throughout the process:[...] Read More