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Feb 13

Learn Best Practices for IT Service Management

February 13th, 2014 by

ITSM TrainingAny business leader that wants to supercharge their organization’s service should learn best practices for IT Service Management (ITSM). It doesn’t matter if you’re worried about pleasing end users or internal customers, delivering high quality IT Services is imperative, yet difficult at times.[...] Read More

Jul 19

ITIL® Expert Certification – An Overview

July 19th, 2013 by

The ITIL® Expert Certification is perfect for those wanting to demonstrate their in-depth knowledge of ITIL. There is no separate examination to obtain the ITIL Expert Certification, and it is mandatory for candidates to obtain this certification before they can move on to the final and highest level of the ITIL certifications – the ITIL Master Certification. Once a candidate achieves this certification, it is bound to benefit their professional careers.[...] Read More

Jul 10

Advantages of ITIL® Advanced Certification Programs

July 10th, 2013 by

The IT Infrastructure Library®, more commonly known as ITIL®, offers a variety of certifications for the IT professional. These courses not only help you grow professionally but also increase your knowledge base and give you a firm technical platform. A group known as ITpreneurs undertook a research project that studied the value of an advanced ITIL certification for IT professionals as well as the advantages obtained by the organization. This article will take you through the research project and the advantages that it uncovered.[...] Read More

Oct 4

An Overview of the ITIL® Managing Across the Lifecycle Course at Ashford Global IT

October 4th, 2012 by

The ITIL® Managing Across the Lifecycle course is the last module in the ITIL Intermediate Level. Completion of this course leads to the ITIL® Expert qualification. The target of the course is to position students to successfully complete the associated exam by using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice. This five day course immerses learners into the vast content of the ITIL V3 publications, focusing on different business, management, and supervisory objectives, processes, purposes, activities and functions as well as the interfaces and interactions between processes in the Service Lifecycle. After successfully completing this course, learners will be capable and competent in introductory IT Service Management business and managerial issues, management, planning, and implementation of IT services, management of strategic changes, and risk management.  Students will also have an understanding of organizational challenges, complementary industry guidance, and service assessment.[...] Read More