Home » Posts tagged "itil course" (Page 3)
Feb 9

ITIL® V3 Qualification Scheme – General Overview

February 9th, 2012 by

Vector illustration of realistic neon gears with wires and textIT Service Management (ITSM) is a vital component in the grand machine of business, and one that no company can afford to ignore.  There are numerous methodologies that can drive ITSM forward, but the most commonly used is the IT Infrastructure Library® (ITIL®).  Essentially, ITIL V3 2011 is a detailed framework that extends through all aspects of IT Service Management, boosting its overall effectiveness while lowering its overall cost.[...] Read More

Comments Off on ITIL® V3 Qualification Scheme – General Overview
Feb 7

What Can You Expect to Learn in the ITIL® V3 Service Operation Lifecycle Course?

February 7th, 2012 by

Support on page with people sitting around table drinking coffeeThe ITIL® V3 Service Operation course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level. This 3-day course examines the overall concepts, processes, policies, and methodologies involved with the Service Operation phase of the ITIL Service Lifecycle.[...] Read More

Comments Off on What Can You Expect to Learn in the ITIL® V3 Service Operation Lifecycle Course?
Feb 1

ITIL® Foundation – An Overview of the Course and Exam

February 1st, 2012 by

Training and development terms written on a blackboardImproving your knowledge of IT Service Management is easy with the ITIL® V3 Foundation course. This course introduces you to IT Service Management, the ITIL framework, and the Service Lifecycle.  The other modules in the ITIL V3 Qualification Scheme build upon the information presented in this course.[...] Read More

Comments Off on ITIL® Foundation – An Overview of the Course and Exam
Dec 23

The 5 Stages of the ITIL® V3 Service Lifecycle

December 23rd, 2011 by

Laptop on stack of color booksITIL® V3 takes a Lifecycle approach to providing best practice guidance for IT Service Management.  There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Comments Off on The 5 Stages of the ITIL® V3 Service Lifecycle
Dec 1

Examining Service Operation Processes: Access Management

December 1st, 2011 by

Businessman using smart phoneThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

Comments Off on Examining Service Operation Processes: Access Management
Nov 14

Why is Ashford Global IT a Good Choice for My ITIL® Training?

November 14th, 2011 by

Training time blue round grungy vintage rubber stampThe IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT Service Management in the world.  ITIL was designed to offer IT service providers a framework that enhances service delivery not only to customers but also to the business. Other benefits of ITIL include:[...] Read More

Comments Off on Why is Ashford Global IT a Good Choice for My ITIL® Training?
Oct 18

Event Management: Monitoring Events

October 18th, 2011 by

IT Service Management ConceptEvent Management monitors all the events that occur throughout an IT Infrastructure. This enables the system to determine the significance of each Event as well as conclude whether there is any predefined response to that Event.  An Event is defined as any visible and noticeable occurrence that has implications for the management of the IT infrastructure. This is provided by good monitoring and control systems, which are based on two types of tools:[...] Read More

Comments Off on Event Management: Monitoring Events
Sep 22

Benefits of Onsite ITIL® Training

September 22nd, 2011 by

Rear view of a businessman training business executives at a seminarWhen it comes to ITIL® training and certifications, onsite training is one style of training to consider. Any kind of professional training or certification takes time and effort, mostly on the part of those who are being trained. It can be difficult for employees to find the time to fit in attending ITIL classes and studying and still get their work done. For managers, it becomes an issue of lost productivity in the workplace because employees are training and studying instead of working. Onsite programs make it easier for everyone involved because it eliminates the amount of time spent away from the workplace and allows everyone to learn the same things in the same timeframe.[...] Read More

Comments Off on Benefits of Onsite ITIL® Training
Sep 12

Understanding Service Transition

September 12th, 2011 by

Question Mark Made From Colorful CubesITIL® has grown to become the most widely accepted approach to IT Service Management.  The most recent version of ITIL, ITIL V3, takes a Lifecycle approach.  Service Transition is one of the five stages in the ITIL Service Lifecycle, along with Service Strategy, Service Design, Service Operation, and Continual Service Improvement.[...] Read More

Comments Off on Understanding Service Transition
Sep 7

Service Strategy: Enhancing the Potential of an Organization

September 7th, 2011 by

Service Blue MarkerThe IT Infrastructure Library® (ITIL®) offers best practice guidance to organizations which provide IT services.  ITIL V3 takes a Lifecycle approach to IT Service Management.  There are five stages in the ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Comments Off on Service Strategy: Enhancing the Potential of an Organization