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Nov 1

Why Should Your Company Implement ITIL®?

November 1st, 2013 by

What Is ITIL®?

ITIL (Information Technology Infrastructure Library®) is the most globally recognized and adopted framework for IT Service Management. It provides a comprehensive framework for Service Management, focusing on a company’s Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More

Nov 14

Beware the Pragmatic ITIL® Man

November 14th, 2012 by

In any organization, there are bound to be legacy systems, and they present a management challenge unlike any other found in the IT arena. As IT projects progress through their lifecycle, there comes a point when upgrades are no-longer viable and new technology needs to be introduced.[...] Read More

Nov 4

All You Need To Know About the ITIL® V3 Qualification Scheme

November 4th, 2012 by

What is the ITIL® V3 Qualification Scheme? Let’s have a look at it.[...] Read More

Oct 11

Convincing Employees to Adopt ITIL®

October 11th, 2012 by

In any organization, change is always met with resistance. Once an organization has decided to go ahead with implementing ITIL®, it will immediately be met with either approval or derision. According to leading industry experts, half the battle is won if you can get all your employees on board with the ITIL implementation. It is necessary to get everyone to agree with the idea because a successful ITIL implementation is the result of good technology, knowledge, and, more importantly, employee effort.[...] Read More

Oct 10

ITIL®: An Overview of Only Some of The Benefits

October 10th, 2012 by

ITIL® is an acronym for the Information Technology Infrastructure Library®. It is considered by the industry as one of the best approaches, if not the best approach, for IT Service Management. In fact, ITIL is widely used by companies all over the world. This is not surprising though since it gives a practical and no-nonsense framework for the identification, planning, delivery and support of IT services for any business.[...] Read More

Sep 5

ITIL® V3 Qualification Scheme: An Overview

September 5th, 2012 by

ITIL® V3 is perhaps the most popular and widely used approach to IT Service Management. It is an acronym for the Information Technology Infrastructure Library® Version 3. Although this approach started in the United Kingdom, it is now used all over the world.[...] Read More

Jul 8

ITIL® Certification Benefits Cloud Computing Professionals

July 8th, 2012 by

Vector cloud computing concept. Modern design template.ITIL® offers best practices for the setup, operation and modification of an IT infrastructure in an organization. An ITIL Certification not only adds value to your resume but also equips you with the skills needed to tackle real world IT infrastructure challenges. These challenges include migrating to a new technology, lowering IT costs, ensuring infrastructure reliability, as well as disaster management.[...] Read More

May 23

ITIL® V3 Foundation Course – An Overview

May 23rd, 2012 by

Large group of people with IdeasIf there is one way for an IT professional to stand out from the crowd, it is to earn an IT Certification.  One such certification is the ITIL® V3 Foundation Certificate.  ITIL is the most widely adopted approach to IT Service Management in the world.  The ITIL V3 Foundation course provides an introduction to ITIL and IT Service Management.  Students will study the key principles, concepts, and terminology in the ITIL framework.  The five stages of the Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement) and the main processes, functions, and roles in each stage are explored.  In addition, students will learn the benefits of implementing ITIL in any organization.  The other modules in the ITIL V3 Qualification Scheme build upon the information presented in this course.[...] Read More

Jun 9

Your Guide to Understanding ITIL® MALC

June 9th, 2011 by

PDCA (Plan Do Check Act)After earning your ITIL® Foundation Certificate and various Intermediate Level Certificates from the Lifecycle and/or Capability Streams, you are well on your way to earning your ITIL V3 Expert Certificate.  However, before you can earn your ITIL Expert Certificate, you need to successfully complete the ITIL V3 Managing Across the Lifecycle (MALC) module.[...] Read More

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Mar 28

The Importance of the ITIL® Foundation Course

March 28th, 2011 by

Composite image of smiling businessman with hand on hipTo achieve certification at the entry level of ITIL®, a candidate should successfully complete the ITIL V3 Foundation course and associated exam.  The main objectives of the training course are to learn how the ITIL framework and processes works, how ITIL can maximize the contribution of IT to an organization, and how to maintain an ongoing service program where ITIL has already been implemented.  The ITIL V3 Foundation course also provides a detailed summary of the five phases of the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.  Key elements, terminology, and concepts used in the ITIL Service Lifecycle are studied.  Students will learn the processes and activities that take place in each phase and how the various phases and processes relate to each other.  Upon successfully completing the ITIL Foundation course, students will understand how ITIL practices positively affect business effectiveness and efficiency.[...] Read More

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