ITSM, or Information Technology Service Management, is a framework that falls under the umbrella of ITIL™, or Information Technology Infrastructure Library. When businesses decide to implement ITSM, they can create a number of changes with positive benefits. Explore some of the key ways to upgrade a business by harnessing the potential of ITSM.

Whether you take on an active role in managing a large business or you just work with those who do, there is no denying that ITSM, or IT Service Management, has the potential to make life much simpler. ITSM matches up the principles of ITIL® with the ongoing and changing needs of a business. It is essentially the way that theory becomes reality, and it is a practical and hands-on approach to boosting quality of services, improving past releases and ensuring customer satisfaction across the board.[...] Read More

No business leaders like to think of their company being rendered incapable of basic operations. These worst-case scenarios may not happen frequently, but they can be game-changers when they do occur. The most prepared companies, particularly in the IT industry, will have measures in place should these disasters occur, and they will also be ready to get back to operational level as quickly as possible.[...] Read More

For a company that provides IT services, one of the biggest objectives is to obtain as many clients as possible and to keep those clients as happy as possible.[...] Read More

Each business is based upon the idea of providing a service to customers or clients. In some cases, this can be a literal service, or in others it could be a product or an idea.[...] Read More