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Nov 3

Upgrading a Business Through ITSM

November 3rd, 2016 by

Business TrainingITSM, or Information Technology Service Management, is a framework that falls under the umbrella of ITIL™, or Information Technology Infrastructure Library. When businesses decide to implement ITSM, they can create a number of changes with positive benefits. Explore some of the key ways to upgrade a business by harnessing the potential of ITSM.

ITSM Increases Workplace Efficiency

Through ITSM, employees will understand their place in the ITIL service lifecycle. More importantly, they will have clear objectives in daily operations, and they will be able to identify their tasks in the workplace.[...] Read More

Feb 11

Preparing for a Leadership Role in IT Service Management

February 11th, 2016 by

Staff TrainingWhether you take on an active role in managing a large business or you just work with those who do, there is no denying that ITSM, or IT Service Management, has the potential to make life much simpler. ITSM matches up the principles of ITIL® with the ongoing and changing needs of a business. It is essentially the way that theory becomes reality, and it is a practical and hands-on approach to boosting quality of services, improving past releases and ensuring customer satisfaction across the board.[...] Read More

Nov 24

Prepare for Disasters With IT Service Continuity Management Training

November 24th, 2015 by

Business Group Looking at LaptopNo business leaders like to think of their company being rendered incapable of basic operations. These worst-case scenarios may not happen frequently, but they can be game-changers when they do occur. The most prepared companies, particularly in the IT industry, will have measures in place should these disasters occur, and they will also be ready to get back to operational level as quickly as possible.[...] Read More

Aug 4

Strengthen Client Relationships Through ITSM

August 4th, 2015 by

Training ITSMFor a company that provides IT services, one of the biggest objectives is to obtain as many clients as possible and to keep those clients as happy as possible.[...] Read More

Apr 23

Achieve Desired Outcomes Across the Board Through IT Service Management

April 23rd, 2015 by

IT Service Management TrainingEach business is based upon the idea of providing a service to customers or clients. In some cases, this can be a literal service, or in others it could be a product or an idea.[...] Read More