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May 15

IT Operations Management

May 15th, 2013 by

IT Operations Management is the Service Operation function that oversees the management and maintenance of the IT infrastructure. This function performs continuous operational activities; it is also responsible for controlling and maintaining the IT infrastructure to ensure that services are delivered as agreed upon in the Service Level Agreement.[...] Read More

Nov 23

Examining Service Operation Functions: IT Operations Management

November 23rd, 2011 by

Web Contact Us Icons On CubesThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Aug 10

Understanding IT Operations Management

August 10th, 2011 by

Business impact analysisIT Operations Management is the ITIL® function responsible for an organization’s day-to-day operational activities that are needed to manage and maintain the IT infrastructure.  This is done to ensure that services are delivered at the agreed upon level.  IT Operations Management focuses on:[...] Read More

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