Home » Posts tagged "it infrastructure library" (Page 2)
Oct 4

ITIL® – How It Improves Information Security

October 4th, 2013 by

The ITIL® framework provides Information Security guidelines that can affect Information Security personnel both directly and indirectly. The Security Management process guidelines are one way in which ITIL affects Information Security staff directly. Other ITIL guidelines ensure that the IT processes are being aligned with the overall business goals of the organization.[...] Read More

Oct 2

Information Security and ITIL®

October 2nd, 2013 by

The IT Infrastructure Library® or ITIL® is a collection of guidelines and best practices that can create an integrated and efficient IT infrastructure in any company. ITIL implementation has a number of benefits. It can improve the quality of services and service delivery, align IT with overall business goals, and, most importantly, reduce the cost of maintaining the IT infrastructure and IT support. The ITIL framework can also be advantageous to Information Security personnel.[...] Read More

Sep 29

Start ITIL® Implementation at the Service Desk

September 29th, 2013 by

Even though ITIL® can produce good results not only for IT but also for the entire organization, making the changes requires a big commitment. One great way to sell ITIL to skeptical co-workers is to start implementation at the Service Desk. This strategy works for a few different reasons:[...] Read More

Sep 27

What is An ITIL® Super User?

September 27th, 2013 by

Most companies don’t realize this, but there are some employees in their organizations who qualify as Super Users under the ITIL® framework. It is not the Service Desk that forms the first line of support in IT departments – it is the Super User. Their role is so important that they have a formal designation under ITIL. Any company – large, medium or small – must be able to identify these Super Users among their work force.[...] Read More

Sep 16

ITIL® for Small and Medium Sized Businesses

September 16th, 2013 by

When ITIL® principles were first released, it was hailed as a major milestone in the IT industry. Currently, many large companies including Boeing, IBM and Procter and Gamble swear by ITIL. ITIL provides a set of best practices and guidelines for IT Service Management for any private or public sector organization. ITIL has been widely adopted mainly by large and complex companies – especially the ones that have been around for decades. These large companies have the capability of dedicating a large amount of resources and effort towards ITIL implementation, and as a result, they have been able to reap the benefits of ITIL.[...] Read More

Sep 11

A Few Benefits that You Can Acquire from the IT Infrastructure Library®

September 11th, 2013 by

There came a need to develop and establish a tool to support the fast paced growth of the IT industry, since most business are increasingly depending on IT functions in their operations. Their main goal is to establish Information Technology in a way where it will be capable of assisting in meeting the different goals of businesses and fulfilling the requirements and expectations of the customers. These were the main reasons why the Information Technology Infrastructure Library® or ITIL® was developed in the 1980’s in the United Kingdom. When ITIL became successful in the United Kingdom, organizations all over the world began adopting it.  ITIL has become the global standard for IT Service Management.[...] Read More

Sep 8

Calling ITSM Professionals for ITIL® OSA

September 8th, 2013 by

As a manager, IT professional, or operational support employee who has attained an Information Technology Infrastructure Library® (ITIL®) Foundation Certificate, you may be interested in advancing your career in the area of ITIL Operational Support and Analysis (OSA). ITIL OSA encompasses IT operational processes and activities including process execution, resolution, and support.[...] Read More

Sep 6

ITIL®: The Global Best Practice for IT Service Management

September 6th, 2013 by

The IT Infrastructure Library® (ITIL®) is the most widely adopted framework for IT Service Management (ITSM) worldwide. It is a nonproprietary best practice adapted for businesses and organizations.[...] Read More

Sep 4

Benefits of the IT Infrastructure Library® (ITIL®)

September 4th, 2013 by

The IT Infrastructure Library® (ITIL®) was established in the early 1980s by the British Government and is the most widely utilized approach for IT Service Management (ITSM) in the world. It presents a practical structure for identifying, planning, delivering as well as supporting IT services that organizations can adopt depending on their specific needs. ITIL is divided into 5 publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. There are a number of benefits that are associated with ITIL. They include:[...] Read More

Sep 2

ITIL® V3 Qualification Scheme

September 2nd, 2013 by

When it comes to being ITIL® certified, it is important to understand the different levels in the ITIL Qualification Scheme and the significance of each level. In this article, we will break down the levels and offer a brief overview of each.[...] Read More