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Aug 5

The ITIL® Service Transition Stage Helps Service Lifecycle Run Smoothly

August 5th, 2014 by

ITIL TrainingOver the past several decades, technology has played a major role in the way many daily work activities are now conducted in the business world. In addition, the impact that technology has made reaches far beyond just changes in daily work activities.[...] Read More

Jul 28

The ITIL® Service Lifecycle Can Help Improve IT Service Management

July 28th, 2014 by

ITIL Service LifecycleThe business world has changed in many ways over the past few decades. One of the biggest changes has been in the area of IT operations and technology. Today, businesses both large and small are able to be more productive, efficient, and competitive because of the vast amount of technology that is available in comparison to just a few years ago.[...] Read More

Dec 19

The Business Case for Virtual ITIL® Training

December 19th, 2013 by

Online Employee TrainingMost organizations are looking for an edge over their rivals in today’s global business environment. Typically, the major focus is on strategies, products, and technologies. However, there is a strong business case for investing in learning and training.[...] Read More

Nov 13

How to Customize ITIL® to Your Business Needs

November 13th, 2013 by

Too many managers look at ITIL® recommendations and attempt to implement them in the form of checklists. Instead, managers should leverage ITIL’s flexibility and customize it to their own organizations, keeping these four principles in mind throughout the process:[...] Read More

Nov 8

The Benefits of ITIL®

November 8th, 2013 by

Businesses have always had a mammoth amount of data to organize. This causes challenges for all those involved in their management. These challenges are met and overcome by the implementation of ITIL® (Information Technology Infrastructure Library®) which provides certification, tools, techniques and skills to individuals which will allow them to align the needs of the business with the best practices of IT Service Management. ITIL follows a reliable and systematic method which facilitates efficient collection, analysis, and distribution of data.[...] Read More

Nov 6

ITIL®: What It Is and How to Train for It

November 6th, 2013 by

ITIL® (Information Technology Infrastructure Library®) is a widely recognized approach to IT Service Management. ITIL was first created by the CCTA (Central Computer and Telecommunications Agency) as a result of the growing dependency of companies on computer systems to run their businesses.[...] Read More

Nov 1

Why Should Your Company Implement ITIL®?

November 1st, 2013 by

What Is ITIL®?

ITIL (Information Technology Infrastructure Library®) is the most globally recognized and adopted framework for IT Service Management. It provides a comprehensive framework for Service Management, focusing on a company’s Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More

Oct 28

Next Wave in ITIL®

October 28th, 2013 by

Due to advancing technologies, it is a competitive market for service-oriented enterprises. Companies that place value on goals and objectives and expect to compete are recognizing that Information Technology (IT) is the backbone to success. Companies must engage in “service based,” consumer-driven technologies that will increase their business growth and opportunities over the coming years.[...] Read More

Oct 16

IT Enthusiasts – Learn About ITIL® and Advance Your Career

October 16th, 2013 by

What is ITIL®?

The Information Technology Infrastructure Library® (ITIL) is a set of global best practices designed for Information Technology Service Management (ITSM). ITSM ensures information technology (IT) alignment with the organization’s needs for process improvements, focusing on customer satisfaction.[...] Read More

Oct 14

Online ITIL® Training

October 14th, 2013 by

Information Technology plays a leading role in the world of business and contributes greatly to the overall growth of any given organization. This technology has led modern businesses into an environment where professionals are constantly trying to accomplish more with limited resources at their disposal. In such a scenario, the IT department in an organization needs to be innovative and well-versed with all the latest advancements in technology.[...] Read More