ITIL® is the world’s leader in IT Service Management standards. ITIL offers adopters a real-world framework that enables them to identify, plan, deliver and support IT services to organizations based on actual business needs.[...] Read More

In the business world today, Information Technology (IT) has become an essential component in daily business operations. Almost all businesses whether large or small, depend on technology to complete a variety of business operations and it’s vital to have a set of standards to use but also properly trained employees to implement those standards.[...] Read More

In today’s competitive global business environment firms face many challenges. Most business leaders seek any ethical competitive advantage they can find.[...] Read More

Technology is changing more rapidly than ever before, making it tough for IT managers to keep their skills and knowledge current. Not to mention that legal, financial, and regulatory requirements are also changing quickly as well.[...] Read More

ITIL® stands for the Information Technology Infrastructure Library®. It is a way for companies to customize IT services that ensure compliance with government regulations and satisfy security concerns.[...] Read More

ITIL® Foundation is the entry-level qualification for the ITIL Qualification Scheme. The training for the module includes concepts that enable users to employ the basics of ITIL while preparing for advancement to the ITIL Intermediate Level.[...] Read More

Asking the average IT person if they are aware of the importance of ITIL® in everyday IT practice is likely to produce a vague response. Many IT professionals who are very good at their jobs do not necessarily see the benefit of being well-versed in the standardized best practices of IT implementation. Many others do not fully understand how standardized IT can help them do their jobs.[...] Read More