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Feb 21

Financial Management

February 21st, 2013 by

Financial Management is a vital process in the ITIL® framework. The economic delivery of the services in any organization requires prudency and transparency in finances.   Income and expenditure should always be accountable. Financial Management can help with that.[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITIL® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More