Home » Posts tagged "event management"
Apr 29

Event Management Process

April 29th, 2013 by

Within the ITIL® Service Lifecycle, an Event is defined as a measurable or identifiable occurrence that is relevant to the management of the IT infrastructure and the overall provision of IT services.  These Events are usually messages or displays that are activated by the service, Configuration Items or monitoring tools.  Event Management is the Service Operation process responsible for managing Events throughout their Lifecycle.  The main purpose of Event Management is to detect Events, make sense of them, and estimate the adequate control action required. It is the basis for Operational Monitoring and Control.[...] Read More

Nov 7

Examining Service Operation Processes: Event Management

November 7th, 2011 by

Provider, Customer, ServiceThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

Comments Off on Examining Service Operation Processes: Event Management
Oct 18

Event Management: Monitoring Events

October 18th, 2011 by

IT Service Management ConceptEvent Management monitors all the events that occur throughout an IT Infrastructure. This enables the system to determine the significance of each Event as well as conclude whether there is any predefined response to that Event.  An Event is defined as any visible and noticeable occurrence that has implications for the management of the IT infrastructure. This is provided by good monitoring and control systems, which are based on two types of tools:[...] Read More

Comments Off on Event Management: Monitoring Events