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Feb 26

Demand Management

February 26th, 2013 by

Service Management must always establish a balance between consumption and capacity. Demand Management is responsible for accurately evaluating the demand for the service as well as appropriately managing the capacity to serve clients. This process ensures that the organization is capable of meeting customer demands.[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITILĀ® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More