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Jul 4

An Introduction to the Service Lifecycle: Continual Service Improvement

July 4th, 2015 by

Training and Deveolpement webContinual Service Improvement (CSI) is one of the five stages in the ITIL® Service Lifecycle. This stage is critical to any business or organization that wants to grow and thrive.[...] Read More

Feb 28

An Introduction to the ITIL® V3 Continual Service Improvement Course

February 28th, 2012 by

Keyboard with Improve Efficiency Button.After completing their ITIL® Foundation Certification training, individuals can choose to advance to the next level of ITIL Certification, which is the ITIL Intermediate Level.  There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream.  Individuals who are interested in learning about the Service Lifecycle and its phases in-depth should select the latter. The ITIL Continual Service Improvement (CSI) Certificate is one of five certifications that candidates can earn in the Lifecycle Stream.[...] Read More

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Sep 20

Continual Service Improvement: How Will It Benefit You?

September 20th, 2011 by

Improve buttonToday, more and more organizations are relying on IT to achieve corporate aims and meet business needs.  As a result, many organizations have implemented the IT Infrastructure Library® (ITIL®) framework.  ITIL is a series of books that describes the best practices in IT Service Management.  The latest version of ITIL, ITIL V3, takes a Lifecycle approach.  Within the ITIL V3 Service Lifecycle, there are five phases: Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.[...] Read More

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Jul 21

A Quick Look at the 6-Step Model of ITIL® Continual Service Improvement

July 21st, 2011 by

Road to successContinual Service Improvement (CSI) is one of the five stages in the ITIL® Service Lifecycle. During this phase, Quality Management methods are applied to enhance services and improve customer satisfaction. With the help of continuous feedback, the best methods are further refined. The 6-Step CSI Model demonstrates a constant cycle for improvement and highlights the many opportunities for CSI:[...] Read More

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