Whether ITIL® is already the framework for a business or a company is planning to adopt ITIL as a set of best practices in the future, having as much information as possible will help operations run smoothly. Implementation on a small or a large scale requires an expert who understands the benefits of ITIL and can oversee any changes to ensure they are going according to plan. The answer, then, is often to have a certified ITIL Expert on the payroll.[...] Read More