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Feb 12

Business Relationship Management

February 12th, 2013 by

Business Relationship Management is the Service Strategy process that is focused primarily on the maintenance of the relationship between the business and the client. The needs of existing and potential customers are identified, and the relevant services are developed and dispatched to meet those needs. The efficient handling of customer complaints to ensure successful and timely resolution falls within this process as well as administering customer satisfaction surveys.[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITILĀ® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More